Asset & Maintenance Management

Asset Management

Customer Management

Financial Management

Operations Management

Strategic Services

Improve the Efficiency of Your Control System.

Computerized Maintenance Management Systems (CMMS)

Enterprise asset management (EAM) programs aim to extend asset life, control costs, and meet service commitments. To achieve these goals, utilities need a system to manage maintenance activities, capture accurate data during daily business processes and work activities, and help them make better decisions about their critical infrastructure. However many agencies’ maintenance systems provide little more than an electronic way to manage work orders.

Successful lifecycle asset management programs use Computerized Maintenance Management Systems (CMMS) as a bridge between asset strategies and maintenance practices. Policies are institutionalized in the CMMS and associated business processes while the system gathers data that is essential to making informed decisions. Westin helps utilities fully assess, select and implement their CMMS so they can:

  • Save time and money with consistent and streamlined work processes that leverage the system;
  • Prioritize and schedule preventive maintenance based on documented, accessible asset criticality;
  • Manage planned and unplanned work, age of open work orders, and workforce utilization;
  • Understand total asset lifecycle costs including value of maintenance work, materials, etc.;
  • Integrate their CMMS with other information systems to support asset management, CIP, and customer service goals;
  • Improve CIP planning, budgeting, condition assessments and short- and long-term replacement schedules; and
  • Support capacity modeling and growth planning to address CMOM and SSMP guidelines.

Westin’s staff applies a proven structure to help you plan a CMMS project in conjunction with your EAM program; acquire the appropriate system for your specific requirements, then fully implement the system throughout your organization.

Asset Management Readiness Assessment

What does asset management really mean to a utility? Which best practices are appropriate? Why can’t you simply install an Asset Management system? And, most importantly, how do you get started?

Westin helps you understand what your agency must do to institute asset management into your culture. Westin’s Asset Management Readiness Assessment includes a concise series of educational presentations, interactive workshops and on-site evaluations. We tailor the assessment and knowledge exchange to your organization to help you:

  • Understand what it means to implement asset management and its overall role in utility strategy;
  • Define terms used in asset management;
  • Write an achievable and appropriate vision;
  • Determine how “best practices” fit your needs;
  • Establish executive and team buy-in to becoming asset-centric;
  • Understand common metrics and typical results for high-performing utilities;
  • Understand the role of software and systems integration as tools for work order management as well as capital planning; tracking total lifecycle cost; and improving customer service;
  • Learn the steps required to implement an asset management program.

Asset Management Planning

Planning, operating and maintaining infrastructure and assets is fundamental to utility management. Utilities need to:

  • Understand the criticality of their assets in achieving their primary objective;
  • Make informed decisions to prioritize capital improvements;
  • Understand the cost of replacing critical assets and when the investment must occur;
  • Manage (maximize) asset life and lifecycle cost; and
  • Keep assets functioning as intended (through predictive and preventive maintenance).

Westin works with utilities to establish their program for asset management. This starts by establishing practical and effective asset management strategies and an implementation plan that aligns with your business goals. Westin’s planning process helps you:

  • Set a vision for how your utility will manage assets in the future;
  • Understand best practices, how they apply to your agency, and what your agency needs to accomplish to attain the vision;
  • Define achievable strategies, projects and measures to guide you from where you are now to where you want to be in the future;
  • Determine what business processes and technologies will be affected by adopting best practices;
  • Optimize your organization for high efficiency.
  • Identify how information systems can support your strategies and goals.
  • Prioritize and sequence projects required to attain your program.

Success Stories

RCWD engaged Westin to provide guidance and assistance with a multi-phase project to replace and/or acquire the following systems: Financials, Human Resource, Customer Information, Computerized Maintenance Management, Document Management and Performance Management.

As part of this project Westin guided the District in its selection and acquisition of its CMMS system. The District chose Infor’s Hansen 8 as their CMMS system and Marshall Systems as their mobile component. The District’s goals with the new system were to implement a robust asset and work management system and utiize mobile technology to work in the field.

Westin was contracted to provide program management services through the FIS, CIS, and CMMS implementation and consulting services including best practices, Implementation support, data conversion/migration, training support, application integration, custom solution development, and organization change management.

The District implemented Lawson Financials, Advanced Utilities for CIS and Hansen Asset and Work Management modules. CMMS was implemented in ten months and had a very successful roll out to the organization upon go live. Through their implementation team’s efforts they were able to begin using the system with over 90% of their assets identified and input into the system and established close to 400 preventive maintenance activities. The District now has a solid infrastructure to manage their day to day needs and assist
them with future planning.

The District selected Westin to provide oversight and program management services for their ERP and Customer Information System (CIS) and to manage their Asset Management Framework project.

The Asset Management Framework project was designed to give WMWD a greatly improved understanding of the District’s assets, their condition and criticality, their life-cycle costs, and allow for planning accordingly. In addition, Westin was responsible for the implementation of an ERP and CIS system and guided the District in the selection process of a new CMMS, implementation.

Through the Asset Management Framework project, Westin and the District identified major opportunities for improvement. The District now has a clear direction to take in order to achieve their goals. The team has established an understanding of what steps are required during each of the major phases of their asset management program.